Onsite interpreting
Onsite, professionally trained, quality, HIPAA compliant interpreters, 24/7.
Remote interpreting
Immediate access to telephonic or video interpreting, including American Sign Language
.
Quality in Interpreting
Training
Language Skills
Customer Service
Welcome to Mohawk Valley Interpreters (MVI) — where we understand your need to effectively and accurately communicate with people who speak a different language. It’s not just a matter of asking a bi-lingual speaker to assist you. It’s a matter of having a professionally trained interpreter who has the language skills, who can ensure that misunderstandings do not happen, who interprets everything — accurately and completely. MVI is just such an agency. Our full service interpreting agency provides trained and insured interpreters for health, legal, educational, business and social services. MVI is available for you 24 hours a day, seven days a week.
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Languages Presently Available
There’s more to interpreting than just knowing a second language. MVI interpreters are all highly trained. They understand the importance of being professional and following interpreter ethics. They maintain confidentiality and are HIPAA compliant. And, of course, they are covered with liability insurance.
See below for languages presently available.
Onsite Interpreting Languages
Arabic, Bosnian, Burmese,
Cambodian, Chinese Mandarin/Cantonese, French, German,
Hindi, Italian, Karen, Kinyarwanda, Kirundi, Maay Maay,
Malay,Nepali, Portuguese, Russian, Somali, Spanish,
Sudanese, Swahili, Thai and Vietnamese.
If you do not see the language you need, please call. We are always adding new languages.
Telephonic Interpreting
Over 200 languages available on-demand. Just request the app which you can download and use — any time, day or night, 24/7.
VRI – Video Remote Interpreting
On-demand VRI is available from 8am EST- 8pm EST – Monday to Friday: The on-demand languages include: American Sign Language*, Arabic, Chinese (Mandarin), French, Haitian Creole, Italian, Kirundi, Korean, Portuguese, Russian, Somali, Spanish*, Swahili, Vietnamese (*24/7) — Dozens more languages are available pre-scheduled.
A Professional Interpreter Can Make an Important Difference
The Secret of Success
Having the trained interpreter ensures better outcomes, reduces the chance of errors, helps the client/patient make informed decisions, reduces liability and risk of errors and legal
violations, improves client and provider satisfaction, reduces frustrating miscommunication and misunderstanding.
for the provider
Whatever your service, greater client satisfaction is important to you. At the same time, you want your work to go as smoothly and seamlessly as possible. The trained interpreter helps you Improve communications with your client or patient, helps you provide better services, heps improve compliance and reduces cultural misunderstandings. Making the trained interpreter a part of your team just makes sense.
for the patient/client
Living in a foreign environment can be exciting but can also produce anxiety and fear. Having the trained interpreter reduces that sense of isolation and increases trust. You’ll find that there is greater willingness to share information.The result is better care and better service.
for the bottom line
Is the trained interpreter an additional expense? Perhaps. But, if the interpreter helps improve communications, it will mean that you will spend less time trying to correct errors and trying to ensure clarity. The patient/client will understand the process and expectations faster and can more easily help in his/her own case. Providing the interpreter in certain settings, is not only a moral and ethical issue, it is a legal responsibility.
for the community
In addressing the needs of our non-English speakers, we reduce tension in the workplace and in the community; we improve relationships across the cultural divide. The community establishes itself as one that supports and cares for the new stranger.
CASE STUDY
Better Outcomes
Consider the case of the Chinese patient who was being treated for cancer. After several treatment sessions, the doctor saw no improvement. In fact, the patient was getting worse. The interpreter remembered a cultural practice in China of some people drinking certain types of herb teas and brought it to the attention of the doctor. Thanks to the presence of mind of the trained interpreter who acted as culture broker in this situation, the doctor was able to question the patient about this practice and discovered that the herb tea that she was drinking was interacting with the chemotherapy. Once the patient stopped drinking the tea, they began to see great improvement after the chemotherapy sessions. In this case, the trained interpreter who understood her role as culture broker and acted accordingly, helped to save the life of a patient.
Interpreter Ethics
ACCURACY
The trained interpreters omits nothing, adds nothing and changes nothing, conveying the context and spirit of the original message, taking into consideration its cultural content. (Ethics – NCIHC)
IMPARTIALITY
The trained interpreter strives to maintain impartiality, and refrains from counseling, advising, or projecting personal biases or beliefs. (Ethics – NCIHC)
CONFIDENTIALITY
The interpreter treats as confidential, within the treating team, all information
learned in the performance of their professional duties, while observing relevant
requirements regarding disclosure. (Ethics – NCIHC)
PROFESSIONAL BOUNDARIES
The interpreter maintains the boundaries of the professional role, refraining
from personal involvement. (Ethics – NCIHC)
Join the team!
Are you a bilingual speaker
who lives in Upstate New
York who would like to
become a trained interpreter?
Our Team
Meet the professionals who support your language communications needs quickly and seamlessly.
Fang Dong, MA, Owner, Chinese Interpreter
Conny Edwards, Office Administrator
Merry Plaw, Dispatcher, Outreach, Karen Interpreter
Zahara Haji, Office Assistant, Somali Maay Maay Interpreter
Jeff Dicks, Finance Assistant, IT Support
Fang Dong, MA
Owner
CHI™ Certified Chinese
Interpreter
Latest News
As part of the mission of Mohawk Valley Interpreters, we want to inform our providers, our interpreters and our community on the different aspects of excellent communications between cultures. Our blog will be dedicated to this mission, as well as to update you on any news, laws relative to interpreting in the state and country, updates on refugee and immigrant issues, new languages, new interpreters and new services.
Is the Trained Interpreter a Part of Your Health Care Team?
We’ve come a long way in addressing the needs of our patients who speak little or no English. More medical practices are using interpreters. But is it consistent? Or do[…]
Read moreContact us
If you need to communicate with an individual or an organization that speaks a different language, contact Mohawk Valley Interpeters. We can arrange an on-site, face-to-face interpreting appointment or we can help you download our app so that you can get telephonic or video remote interpreting on-demand. Also, contact us if you speak two or more languages well and you would like to be considered for an interpreting opportunity.